Looking for reliable IT support in Kent? Meridian Micro is a local IT support company based in Saltwood, Hythe, providing managed IT support, networking, cloud services, cyber security and computer repairs to businesses across Kent and the South East. When something goes wrong you speak to a real person who knows your setup — and if it needs hands-on attention, we can usually be onsite within hours.
Want a straight answer on what your IT should cost and where your risks are? Book a free, no-obligation IT review.
Business IT Support in Kent: What We Do
We look after the whole of your IT, so you don’t have to juggle different suppliers for your network, your computers, your security and your cloud services. Our business IT support in Kent covers:
- Managed IT support — proactive monitoring, updates and a friendly helpdesk, so problems are caught early. See our IT support services.
- Networks and Wi-Fi — design, cabling, switches, routers and wireless that actually perform. See networking & hardware.
- Servers and workstations — supply, set-up, migration and support, whether on-premises or in the cloud. See servers & workstations.
- Firewalls and cyber security — business-grade protection, multi-factor authentication and staff guidance. See firewalls & security and our Cyber Essentials certification support.
- Cloud, Microsoft 365 and remote working — email, file sharing and secure access for office, home and hybrid teams. See hosting & email.
- Backup and disaster recovery — tested backups so a failed drive, a mistake or ransomware doesn’t become a crisis. See cloud backups.
- Computer repairs — laptops, desktops and data recovery, from single machines to whole offices. See computer repairs.
- CCTV and access control — installation and support for Ubiquiti and Hikvision systems. See CCTV & security systems.
- Websites, hosting and email — design and support for your online presence. See web design.
Managed IT Support: Fewer Problems, Not Just Faster Fixes
Many small businesses only call an IT company when something has already broken. That’s the “break/fix” model, and it means you pay for downtime twice — once in lost working time and again in emergency call-outs.
With managed IT support we work the other way round. We keep your devices and software patched, watch your network for warning signs, check that your backups genuinely work, and look after your users day to day. When a problem does happen, it’s usually smaller, quicker to fix and less disruptive. You also get a clear picture of what’s coming up — ageing equipment, expiring licences, security gaps — so IT spending can be planned rather than a surprise.
If you’d rather start small, we can help with one-off projects, repairs and call-outs too, and move you to an ongoing agreement later if it makes sense.
IT Support Across Kent: Areas We Cover
We’re based in Hythe on the Kent coast, so businesses along the coast and across East and South Kent are right on our doorstep. We also support clients across the wider county and the South East. Where we come from and who we support includes:
- Folkestone, Hythe, Sandgate and Saltwood — see our dedicated page for IT support in Hythe and Folkestone
- Dover, Deal and Sandwich
- Ashford, Ham Street (Hamstreet), Woodchurch and Canterbury
- New Romney, Lydd, Dymchurch and Romney Marsh
- Elsewhere in Kent — get in touch and we’ll tell you honestly how we can help
Many problems — user issues, Microsoft 365, cloud systems, security — can be fixed remotely wherever you are in Kent. For anything that needs hands-on attention, such as cabling, network equipment, servers, CCTV or hardware faults, we come to you.
Why Kent Businesses Choose a Local IT Support Company
- Onsite when it matters — remote support is quick, but sometimes you need someone in the room. As a local team we can usually be onsite within hours.
- Extended hours — we’re open Monday to Friday until 6pm, and until 9pm on Wednesdays.
- One team for the whole job — networks, computers, security, CCTV and websites under one roof, so nothing falls between suppliers.
- Plain-English advice — we explain what’s wrong, what it means and what we recommend, without jargon or pressure.
- Security built in — we already manage firewalls, access control, patching and backups for clients every day, which is exactly the groundwork for Cyber Essentials.
Who We Support
Our clients range from sole traders to growing teams. We regularly work with:
- Small and medium-sized businesses across all sectors
- Accountants, bookkeepers and other professional practices handling sensitive client data
- Builders, contractors and suppliers bidding for local authority and public sector work
- Solicitors, financial advisers and other regulated firms
- Charities, schools and healthcare practices
- Home users and home offices that need dependable computer repairs and support
Getting Started With IT Support in Kent
- Talk to us — a short, no-obligation conversation about what you have and what’s causing you problems.
- IT review — we look at your devices, network, security, backups and cloud services, and tell you what matters most.
- Quick wins first — we fix the urgent and high-risk items so you feel the difference straight away.
- Ongoing support — if you want it, we take over day-to-day support, monitoring and planning with a clear written agreement.
How Much Does IT Support in Kent Cost?
It depends on how many people and devices you have, how much of your IT is in the cloud or on your own premises, and how much cover you need. Ongoing support is typically priced per user or per device each month, projects are quoted as a fixed price, and one-off repairs and call-outs are priced for the job. We don’t believe in vague pricing, so after a free initial review you’ll get a clear written quote that shows exactly what’s included.
Tell us what you need and we’ll come back with a clear, jargon-free quote.
IT Support Kent FAQs
What does business IT support in Kent include?
It covers the day-to-day running and protection of your technology: helping staff when something doesn’t work, looking after computers, servers, networks and Wi-Fi, keeping software updated, managing security and backups, and advising on upgrades. We tailor it to your business rather than selling a fixed package.
How quickly can you get to us?
Many problems can be fixed remotely straight away. Where hands-on attention is needed, we can usually be onsite within hours, and we’re open Monday to Friday until 6pm (until 9pm on Wednesdays). Exact timings depend on your location and what’s wrong, so we’ll give you an honest estimate when you call.
Which areas of Kent do you cover?
We’re based in Hythe and support businesses across Kent and the South East, including Folkestone, Hythe, Lydd, Woodchurch, Ham Street, Dover, Deal, Ashford, Canterbury and Romney Marsh. Remote support is available anywhere in the county, and we travel for onsite work. If you’re elsewhere in Kent, just ask.
How much does IT support cost for a small business?
It varies with the number of users and devices and the level of cover you need. Ongoing support is usually a monthly per-user or per-device fee; projects and repairs are quoted individually. After a free initial review we provide a clear written quote with no hidden extras.
Do you offer managed IT support or only pay-as-you-go?
Both. We offer ongoing managed support with monitoring, updates and a helpdesk, and we’re also happy to help with one-off repairs, projects and call-outs. Many clients start with a single job and move to a managed agreement once they see the benefit.
Can you support remote and hybrid working, and Microsoft 365?
Yes. We help businesses set up and secure cloud services such as Microsoft 365, remote access and multi-factor authentication, so your team can work safely from the office, at home or on the move.
Can you help with cyber security and Cyber Essentials?
Yes. We manage firewalls, access control, patching and backups for clients, and we support businesses preparing for Cyber Essentials certification, including readiness checks and fixing any gaps before assessment.
Can you take over from our current IT provider?
Yes. We start by reviewing your current setup, documenting what’s in place and agreeing priorities, so the handover is smooth and your team isn’t left without support.
Talk to a Local IT Support Team in Kent
Call 01303 883111 or email info@meridian-micro.com and we’ll get back to you promptly. You can also find us at Unit 2 Hillhurst Farm, Saltwood, Hythe, Kent, CT21 4HU, or read our latest IT news and advice for Kent businesses.
Local, responsive IT support for businesses across Kent and the South East.